Refund policy

Right of Withdrawal

Consumers have a forty-eight-hour right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within forty-eight hours without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Magdas Food Programme, Magda Tedla, c/o foodlab, Überseeallee 1020457 Hamburg, Germany, bestellung@magdasfoodprogramme.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than forty-eight hours from the day on which we receive your notice of withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event not later than forty-eight hours from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of forty-eight hours has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods that are liable to deteriorate or expire rapidly.
  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

  • To Magdas Food Programme, Magda Tedla, c/o foodlab, Überseeallee 1020457 Hamburg, Germany, bestellung@magdasfoodprogramme.com
  • I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
  • Ordered on ()/received on ()
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

Withdrawal Instructions for Services

You have the right to withdraw from this contract within forty-eight hours without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Magdas Food Programme, Magda Tedla, c/o foodlab, Überseeallee 1020457 Hamburg, Germany, bestellung@magdasfoodprogramme.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than forty-eight hours from the day on which we receive your notice of withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

  • To Magdas Food Programme, Magda Tedla, c/o foodlab, Überseeallee 1020457 Hamburg, Germany, bestellung@magdasfoodprogramme.com
  • I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
  • Ordered on ()/received on ()
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

Withdrawal Instructions for Digital Content

Consumers have a forty-eight-hour right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within forty-eight hours without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Magdas Food Programme, Magda Tedla, c/o foodlab, Überseeallee 1020457 Hamburg, Germany, bestellung@magdasfoodprogramme.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than forty-eight hours from the day on which we receive your notice of withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

  • To Magdas Food Programme, Magda Tedla, c/o foodlab, Überseeallee 1020457 Hamburg, Germany, bestellung@magdasfoodprogramme.com
  • I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
  • Ordered on ()/received on ()
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

Special Instructions

If you finance this contract through a loan and later withdraw from it, you are no longer bound by the loan contract, provided both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender makes use of our cooperation in financing. If the loan has already been received by us upon the withdrawal becoming effective, your lender will assume our rights and obligations under the financed contract in relation to you regarding the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you want to avoid as much as possible a contractual obligation, make use of your right of withdrawal and also withdraw from the loan contract if you have the right to do so.